support by a community of users

Affinaquest will introduce a new standard of support to the nonprofit fundraising community.

Our users can control their own support by interacting with other users in our moderated forums; searching for, finding, and supplementing knowledge base articles; submitting and monitoring their own cases; participating as guest bloggers; viewing free training videos on every aspect of the software; and by suggesting product ideas and voting on those submitted by other users.

You can become a part of a community of users.

fully moderated forums

Sometimes the most meaningful help comes from other users facing the same challenges as your own.  Our moderated forums will allow you to interact with other users and our staff to find out the solutions you seek.

comprehensive knowledge base

The included knowledge base will include timely articles to assist you in finding the information you need to move forward.  Users will have an opportunity to comment on and add to knowledge base articles in order to improve the level of expertise of the entire community.

 

self service management

When you need support, you can submit your request online, including adding attachments such as screen shots.  You can follow the progress of your case and maintain a complete history of all the cases that you or anyone from your organization has submitted.

 

free training videos

We are building a complete library of training videos on every aspect of our software. These will include videos providing general overviews as well as "just in time" training videos - short snippets of training accessible to you at the moment they are needed, directly from the help system.